Terms & Conditions

Payment

Payment can be made 24 hours a day online using our secure credit card payment facility. We accept MasterCard, Visa and American Express credit cards.

The Newgate Guarantee

Newgate warranties your watch against defects in materials & workmanship for 2 years from the date of purchase.

We hope you will never encounter a problem but in the unlikely event you do please return your watch to our service centre for full assessment. If the watch has a defect within the warranty period we will at our discretion and without cost to you complete the necessary replacement of parts and or rectify a fault repair as identified by one of our fully trained watch technicians or replace the watch for the same or on a like for like basis. All other rights resulting from the fault of our services are expressly excluded. Should you require work to be conducted under warranty on your watch please email hello@newgatewatches.com.

The warranty does not cover the ageing of leather or rubber straps, damage to the watches crystal (breakage or chipping), damage to the watch bracelet or case and parts thereof, from improper use, accidents or lack of care. This warranty is rendered void if work is carried out on the watch by any third parties.

Not covered by warranty:

  • Battery, case, strap, clasp and lens.
  • Accidental damage or unauthorised repair.
  • Water penetration through misuse.
  • Discolouring or wear occurring through normal usage.

For more information please visit our Love My Watch page.

Returning a Product

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of our products within a period of 7 working days, beginning on the day after the day that the item was delivered. Please see our Delivery & Returns page for details on how to return an item.

Cancelling Orders

If you wish to cancel an order please email us at hello@newgatewatches.com, clearly stating who you are and what items you wish to cancel. We cannot cancel orders once they are dispatched.

Copyright

Here at Newgate we take copyright very seriously.

In order to protect Newgate’s stylish products and designs we have many measures in place, including close association with a renowned firm of lawyers that handle any copyright infringement cases on behalf of Newgate.

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