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Love My Watch

Your Newgate watch was designed for you with great love and attention. Here’s our top tips for how to best to look after it.

To use & set your watch
Adjusting the straps

Chrono Movement

How to adjust your Chrono watch Movement
Care and Maintenance

Water Resistance

Water resistance is not a permanent feature of any watch and should be checked periodically, especially before exposure to wet conditions. Water resistance is only 100% effective at time of successful testing as many factors impact prolonged resistance to water. Please ensure that the crown is fully engaged to the case before exposing your watch to water. Most of our watches are water resistant to 5ATM or 50M with a few exceptions that are ‘water resistant’ only. This relates to the water pressure acting on the watch when it is static in water. Please check the back of your watch for the water resistance category. Exposure to light rain & high humidity is acceptable but avoid wearing the watch whilst showering, swimming, diving or during any activity at risk of water or abnormal heat exposure – the combined effect may be detrimental to the watch seals.

Trouble Shooting


Newgate warranties this watch against defects in materials & workmanship for 2 years from the date of purchase.

We hope you will never encounter a problem with your watch, but in the unlikely event you do please contact hello@newgatewatches.com who will arrange for the return of your watch to our dedicated in house service centre. If the watch has a defect within the warranty period we will at our discretion and without cost to you complete the necessary replacement of parts and or rectify a fault repair as identified by one of our fully trained watch technicians or replace the watch for the same or on a like for like basis. All other rights resulting from the fault of our services are expressly excluded. Should you require work to be conducted under warranty on your watch please e-mail hello@newgatewatches.com.

The warranty does not cover the ageing of leather or rubber straps, damage to the watches crystal (breakage or chipping), damage to the watch bracelet or case and parts thereof, from improper use, accidents or lack of care. This warranty is rendered void if work is carried out on the watch by any third parties.

Not covered by warranty:

This warranty gives you specific legal rights. You may also have other rights, which vary from country to country. In the UK nothing in this warranty will affect your statutory rights.

UK Repair Centre
Newgate Watch Repair Centre, Unit 3, Glovers Meadow, Maesbury Industrial Estate, Oswestry, Shropshire, SY10 8NH

For US warranty queries please contact our authorized US Repair Center by filling in this online form. J&J Watch Repair Inc. 900 Walt Whitman Rd LL14, Melville, NY 11747, USA

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