Frequently asked questions

What if I need to cancel my order?

If you wish to cancel your order, you can call us on 01691 679994 or email us at hello@newgatewatches.com including your name, order number and the item(s) you wish to cancel. We are unable to cancel any orders once they are dispatched.

Does my watch come with a guarantee?

Newgate watches all come with a 2 year warranty. Please visit Love my Watch to read our full warranty terms and conditions.

What do you do with my details?

Don’t worry, we won’t share your details with anyone else, although, we may use your email address to say hello once in a while. If you really don’t want us to, then just let us know (no hard feelings, promise!).

Where is my local stockist?

We sell our full range at www.newgatewatches.com and at a selection of UK and online stockists. Get in touch on 01691 679994 or email hello@newgatewatches.com for more information.

Are you open to collaborations?

We’re always happy to hear about possible collaborations. We may not always have collaborative opportunities available, but give us a shout at collaborations@newgatewatches.com

Do I pay VAT & Duty?

In some countries you may be charged an import or duty tax which we may not have control over. We recommend you contact your local customs office to find out what charges may be applicable.

Don’t you also make clocks?

Yes, we’ve been making clocks for many years now and many of our Newgate watches are in fact miniaturised versions of our iconic Newgate clocks, shrunken down so they can be strapped to stylish wrists! You can view our clock collection at www.newgateclocks.com.

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